How to Exchange Crypto for Cash (or Cash for Crypto) Using AceChange Cash Pickup

If you’ve ever tried cashing out Bitcoin or buying crypto with cash, you know the options aren’t great. Bitcoin ATMs charge 15-25% in hidden fees. Bank withdrawals from exchanges take days and sometimes get your account flagged. Meeting strangers from P2P platforms? That’s a whole other level of risk.

There’s a better way. AceChange operates physical exchange offices in six cities across Europe, the Middle East, and Eastern Europe. Walk in with cash, walk out with crypto in your wallet. Or send your crypto ahead, walk in, and collect your cash. No bank involvement, no multi-day waiting, no ridiculous ATM markups.

This guide walks you through exactly how it works—step by step, with everything you need to know before your first visit.

What is Cash Pickup and Why Does It Exist?

Cash Pickup is exactly what it sounds like: exchanging cryptocurrency for physical cash (or vice versa) at a real location with real people.

Why would anyone want this when you can just use Coinbase or Binance?

Speed. Bank transfers from exchanges take 1-5 business days. With cash pickup, you get your money immediately.

Privacy. No bank records showing “CRYPTO EXCHANGE” on your statement. No explaining to your bank why you’re receiving large transfers from overseas companies.

Reliability. Exchanges freeze accounts. Banks close accounts over crypto activity. Cash doesn’t have these problems.

Access. Not everyone has a bank account that plays nice with crypto. Some people are unbanked entirely. Cash pickup serves everyone.

Higher limits. Bitcoin ATMs often cap at $500-2,000 per transaction. Cash pickup handles significantly larger amounts.

The trade-off is you need to physically visit a location. But for many people—especially those dealing with larger amounts or those who’ve had banking issues—that’s a small price for certainty.

Where Can You Use AceChange Cash Pickup?

AceChange partners with established exchange offices in six cities:

CityLocation NameBest ForDubai, UAEBuy&Sell CryptoExpats, tourists, tradersKyiv, UkraineBuybankLocals, remittances, wartime needsIstanbul, TurkeyCoinsfera (Beyoğlu)Tourists, regional tradersWarsaw, PolandCryptocurrency Exchange OfficeEU residents, Polish marketPrague, Czech RepublicFast Crypto MarketEU residents, Czech marketBratislava, SlovakiaMain OfficeSlovak market, EU residents

Each location has its own operating hours—typically 9:00-17:00 or 9:00-19:00, Monday through Friday. Some locations offer Saturday hours. You’ll see exact availability when booking.

Don’t see your city? Contact AceChange support. They’re actively expanding and may be able to help arrange something in your area or a nearby location.

Two Services: BUY Crypto vs. SELL Crypto

Before we dive into the process, understand the two directions:

BUY Crypto (Cash → Cryptocurrency)

You bring physical cash. You leave with cryptocurrency in your wallet.

How it works:

You book an appointment
You show up with cash
Staff counts and verifies the money
Crypto is sent to your wallet address (usually within minutes)
You leave

SELL Crypto (Cryptocurrency → Cash)

You send crypto first. You pick up cash at the office.

How it works:

You book an appointment and receive a deposit address
You send crypto to that address (locked exchange rate)
You visit the office at your scheduled time
Staff verifies your identity and pickup code
You receive cash

Important difference: When selling crypto, you must send your cryptocurrency BEFORE your appointment. The rate is locked for a specific time window (varies by currency—BTC gets ~2 hours, USDT on Tron gets ~45 minutes).

Step-by-Step: The Complete Cash Pickup Process

Let’s walk through the entire process from start to finish.

Step 1: Go to AceChange.io

Visit https://www.acechange.io/

On the main page, you’ll see the Cash Pickup option. Click it.

Step 2: Select Your Pickup Location

A dropdown menu shows all available cities:

📍 Dubai – Buy&Sell Crypto
📍 Kyiv – Buybank
📍 Beyoğlu / Istanbul – Coinsfera
📍 Warsaw – Cryptocurrency exchange office Warsaw
📍 Prague – Fast Crypto Market
📍 Bratislava – Bratislava Main Office

Select the location nearest to you. Once selected, you’ll see:

Full address
Business hours for each day
Any special notes about that location

Step 3: Choose BUY or SELL

Two tabs appear: BUY Crypto and SELL Crypto

Choose BUY if you’re bringing cash and want cryptocurrency. Choose SELL if you’re sending crypto and want to collect cash.

Step 4: Select Your Currencies

For BUY orders:

Select what fiat currency you’re bringing (USD, EUR, UAH, TRY, etc.)
Select what cryptocurrency you want to receive (BTC, USDT, ETH, etc.)
Enter the amount

For SELL orders:

Select what cryptocurrency you’re selling (Bitcoin, Tether, etc.)
Select what fiat currency you want to receive
Enter the amount

The system shows you:

Current exchange rate
Our margin (typically 1-4% depending on currency and market conditions)
Minimum and maximum order amounts
Exactly how much you’ll receive

About fees: More stable currencies (USD, EUR) typically have lower margins (1-2%). Volatile currencies (Turkish Lira) may have higher margins (3-4%) to account for rapid price movements. The rate you see is the rate you get—no hidden fees added later.

Step 5: Enter Your Information

The form asks for:

Required:

Full Name — Must match your ID
Email Address — Primary communication channel (check spam folder!)
Crypto Wallet Address — For BUY orders, where you want to receive crypto. For SELL orders, where you’ll send from
Pick Up Date — Select from available dates
Pick Up Time — Available time slots (15-minute intervals)

Optional but recommended:

Telegram Username/ID — Get automatic order status notifications
Phone Number — Alternative contact method
UNIQ ID — If you’re a returning customer with a unique ID
Additional Notes — Special requests (max 250 characters)

For SELL orders only: You’ll see a deposit address and QR code on screen. This is where you’ll send your crypto. The countdown timer shows how long your rate is locked.

Step 6: Submit Your Order

Click “Submit Order Request”

You’ll see a confirmation screen with:

Your Order Number (format: CASH-XXXXXXXXXX)
Summary of your exchange
For SELL orders: The wallet address to send crypto, QR code, exact amount to send, and countdown timer

CRITICAL for SELL orders: Send the EXACT amount shown. Sending more or less can cause delays or require manual processing.

Step 7: Wait for Approval Email

Your order goes to the AceChange team for review. This typically takes a few minutes to a few hours depending on order size and verification needs.

You’ll receive an email with:

Confirmation that your order is approved
Your PICKUP CODE (you MUST have this when you visit!)
Order details (amount, rate, what you’re exchanging)
Pickup date, time, and location
Your wallet address (double-check this is correct!)
Location-specific instructions

Check your spam folder. Email is the primary communication channel—important information might land there.

Step 8: Visit the Location

On your appointment day:

Bring:

Valid ID (passport, national ID, or driver’s license)
Your Pickup Code
For BUY orders: The cash you’re exchanging
Your phone (to verify wallet receipt)

At the office:

Tell them you have a Cash Pickup order
Provide your Pickup Code
Show your ID
For BUY: Hand over your cash, staff counts and verifies it
For SELL: Staff verifies your crypto was received
Complete the exchange
For BUY: Crypto is sent to your wallet (check your phone)
For SELL: Receive your cash (count it before leaving)

The whole process typically takes 10-20 minutes once you’re there.

What Happens If Something Goes Wrong?

“I sent the wrong amount of crypto”

Contact support immediately via Telegram or email. If you sent more than required, they can arrange a refund of the excess. If you sent less, you may need to send the remaining amount or accept a proportionally smaller exchange.

“I sent crypto to the wrong address”

If you sent to a completely wrong address (not the one provided), the funds are likely unrecoverable—cryptocurrency transactions are irreversible. This is why triple-checking the address is critical.

“I can’t make my appointment”

Contact support to reschedule. For SELL orders where you’ve already sent crypto, this is urgent—don’t just no-show.

“My rate expired before I could send crypto”

You’ll need to create a new order with a fresh rate. Market prices change constantly, so locked rates have time limits.

“The email went to spam and I missed it”

Add AceChange to your contacts and check spam regularly after placing an order. If you missed important information, contact support.

“I lost my Pickup Code”

Check your email—it’s in the confirmation message. If you truly can’t find it, contact support with your order number and they can help verify your identity.

Security Tips: Before, During, and After Your Visit

Before You Go

Tell someone where you’re going. Not because the offices are dangerous—they’re professional establishments—but because you’re carrying cash or receiving cash. Basic personal safety.

Don’t advertise. Don’t post on social media that you’re about to pick up €5,000 in cash. Don’t tell random acquaintances.

Verify the location. The address in your confirmation email should match what’s shown on the AceChange website. If anything seems off, contact support before going.

At the Office

Our partners are verified. AceChange only works with established, reputable exchange offices. They’re not random people—they’re professionals who do this daily.

Count your money. Before leaving, count any cash you receive. Staff expect this and won’t be offended. It protects both parties.

Get a receipt if offered. Documentation can be helpful for your records.

After the Exchange

Don’t count money publicly. Once you leave the office, your cash should be secured in a bag or pocket, not visible.

Leave promptly. Don’t linger outside the office counting bills or checking your phone for 20 minutes. Complete your business and go.

Consider transportation. For larger amounts, take a taxi or Uber directly to your destination rather than walking or using public transit. It’s not about paranoia—it’s about not making yourself an obvious target.

Transfer crypto to secure storage. If you bought crypto, consider moving it to a hardware wallet you control rather than leaving it on a mobile wallet long-term.

Frequently Asked Questions

How long does the whole process take?

From submitting your order to walking out with cash (or crypto), expect:

Order approval: Minutes to a few hours
At the office: 10-20 minutes
Crypto confirmation: Minutes (varies by network—USDT on Tron is faster than Bitcoin)

What are the fees?

Fees are built into the exchange rate as a margin, typically 1-4% depending on:

Currency stability (USD/EUR lower, TRY higher)
Transaction size (larger orders may get better rates)
Current market volatility

You see the final rate before confirming—no hidden fees.

What’s the minimum and maximum?

Varies by location and currency. The order form shows exact limits for your selected combination. Typical minimums start around $50-100 equivalent; maximums can reach $75,000+ for verified customers.

Do I need to verify my identity?

Yes. Bring valid government ID that matches the name on your order. This is standard practice for regulated financial services.

What cryptocurrencies are supported?

Bitcoin (BTC) and Tether (USDT) are available at all locations. Some locations support additional currencies—you’ll see the full list when selecting your pickup point.

What fiat currencies are available?

Depends on location:

Dubai: AED, USD
Kyiv: UAH, USD
Istanbul: TRY, USD, EUR
Warsaw: PLN, EUR
Prague: CZK, EUR
Bratislava: EUR

Can I do multiple transactions?

Yes, returning customers can build a relationship and may receive better rates or higher limits over time. Your UNIQ ID helps track your history.

What if my city isn’t listed?

Contact AceChange support. They’re expanding and may have solutions—nearby locations, partner referrals, or upcoming openings in your area.

Why Cash Pickup Beats the Alternatives

Let’s be honest about your other options:

Bitcoin ATMs charge 15-25% in hidden markups. A “$3 fee” machine might sell Bitcoin at 24% above market rate. On a $4,000 transaction, you lose nearly $1,000 to fees. Plus, most ATMs only support buying, not selling.

Bank withdrawals from exchanges take 1-5 business days. Some users report weeks of delays. Worse, banks increasingly flag and freeze accounts with crypto activity. One large withdrawal can get your account closed entirely.

P2P platforms mean meeting strangers who may or may not be legitimate. LocalBitcoins shut down in 2023. AgoraDesk closed in 2024. The space is consolidating, and scam risk remains high.

OTC desks serve large transactions ($50,000+) with great rates—but most people don’t need to move that kind of volume.

Cash pickup sits in the sweet spot: immediate access, reasonable fees (2-5%), professional service, no banking complications, and transaction sizes that work for regular people.

Ready to Get Started?

Here’s what to do:

Go to acechange.io
Select Cash Pickup and choose your nearest location
Pick BUY or SELL depending on your needs
Fill in your details and submit the order
Wait for your confirmation email with your Pickup Code
Visit the office at your scheduled time with ID and Pickup Code
Complete your exchange and leave with cash or crypto

If you run into any issues or have questions, AceChange support is available via:

Telegram (fastest response)
Email
Live chat on the website

The first transaction is always the most uncertain. After that, you’ll see why people prefer walking into a professional office over feeding cash into a machine that takes a quarter of it in fees.

AceChange operates Cash Pickup services through verified partner locations in Dubai, Kyiv, Istanbul, Warsaw, Prague, and Bratislava. Exchange rates include a service margin and vary based on currency, amount, and market conditions. Always verify addresses before sending cryptocurrency—blockchain transactions are irreversible.