Need Help? We’re Here 24/7
Real support specialists available around the clock. No bots, no scripts—just humans who understand crypto and care about your experience.
Our exchange system is fully automated, so most orders are processed instantly.
📧 Get In Touch
Choose the right email for your inquiry to get the fastest response
Support Channels
Live Chat
Get instant help through our live chat widget in the bottom-right corner of the page. Click the golden chat bubble to start a conversation.
- ⚡ Average response: under 15 minutes
- 🕐 Available daily: 09:00–16:00 CET
- ✓ No account required
Email Support
For detailed inquiries or non-urgent questions, email us directly.
-
📧 General support:
support@acechange.io - 🌍 Available 24/7/365
- ⏱️ Response: within 24 hours (usually faster)
Developers & Partnerships
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🤝 Business & partnerships:
partnerships@acechange.io For collaboration and integration opportunities. -
⚖️ Legal & compliance:
legal@acechange.io For legal inquiries and law-enforcement requests.
Community Support
Join our community channels for quick answers and updates.
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💬 Telegram:
@AceChange Community help and team presence 24/7. -
🐦 Twitter / X:
@Ace__Change Announcements, updates, and quick replies.
What You Can Expect
💬 Live Chat
Average response time: under 15 minutes
(available daily 09:00–16:00 CET)
Available 24/7/365
Typical response: within 24 hours (often much faster)
💬 Telegram
Community replies around the clock
with our team actively monitoring
Before You Contact Us
Have Your Exchange ID Ready
Find it in your email confirmation or on your exchange tracking page. Sharing your Exchange ID helps us locate your transaction instantly.
Check Our FAQ First
Most common questions are already answered in our FAQ. Save time with instant answers.
Visit: acechange.io/faq
Status Page
Check our status page for any ongoing service issues or blockchain network delays.
Visit: status.acechange.io
What We Will NEVER Ask For
Your security and privacy come first. AceChange support will NEVER ask you for:
- Your private keys or seed phrase
- Your wallet passwords or 2FA codes
- Remote access to your computer or device
- Payments outside of our official platform
- Your personal identity information (we don’t collect it)
Support FAQ
1 How can I track my exchange?
Use your exchange ID at acechange.io/track or check the email we sent when you initiated the exchange.
2 My exchange is taking longer than expected. What should I do?
First, check the blockchain confirmation status of your deposit. If your deposit hasn’t been confirmed by the network yet, we’re waiting just like you are. If it has been more than 1 hour since your deposit was confirmed, contact support with your Exchange ID and transaction hash.
3 I sent the wrong cryptocurrency. Can you help?
Contact support immediately with your Exchange ID and transaction details. Recovery may be possible in some cases but is not guaranteed and may take additional time.
4 How do I report a bug or security issue?
For security issues, contact: security@acechange.io
For bugs, suggestions, or feedback, contact: feedback@acechange.io
5 Do you offer phone support?
No. Crypto services are frequent targets of phone scams. To protect you, we use only secure written communication (chat and email). Any phone call claiming to be AceChange support is a scam and should be ignored.
6 Can I talk to someone in my language?
Our support team speaks English, Spanish, French, German, and Russian. When you contact us, feel free to mention your preferred language and we will do our best to accommodate you.
Our Commitment to You
Privacy by Design
We don’t require accounts, so there’s no account to access or compromise. When you contact support, we only see your Exchange ID and transaction details—never your personal identity.
Human Response Guarantee
Every message gets a response from a real human. We’re a privacy-focused exchange, but we’re not hiding behind that—our team is here to help.