Support

Please include with your report:

• Select the Trade ID from the dropdown menu
• Attach proof of the fraud (e.g. screenshot of the chargeback, letter from your bank)
• A detailed explanation of what happened
• The AceChange username of the user you are reporting

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• Attach proof of the fraud (e.g. screenshot )
• A detailed explanation of what happened
• The AceChange username of the user you are reporting

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please include with your report:

• Attach proof of the bug (e.g. screenshot or screen recording )
• A detailed explanation of what happened

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please include with your report:

• A detailed explanation Feature requests

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• A detailed explanation of what happened

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please enter your email address in the username field on the log in page instead of your username and you will be able to log in.

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

You've forgotten your password you can reset it by clicking here

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• Please enter the username of your account.
• Selfie verification

Selfie verification instructions.

While the verification process is simple, it’s important that you follow the instructions below.

Selfie & ID Preparation

1. On a blank piece of white paper write your name, today’s date, and text ‘’Only for AceChange,,

2. Hold both this paper and your ID in one hand so we can clearly see both

3. Take a selfie of you, your ID, and your handwritten note. Important: All three elements (you, your ID and your writing) must be clearly visible without cropping or editing

4. Then place your ID on a flat, well-lit surface and take a photo of it

Selfie Image Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Don’t wear sunglasses, hats, or anything else that obstructs your face. If possible, remove glasses (even clear ones) to avoid problems with glare

Make sure we can clearly see your face and the written information on the paper.

ID Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Do not edit the image in any way
• When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• A detailed explanation of what happened
• Please enter the email address registered with your account
• Please enter your account username

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• Please enter the username of your account as best as you can remember it.
• Please enter the email registered to your account as best as you can remember it.
• Please enter your first and last name.
• Please enter the phone number verified with your account.
• Selfie verification

Selfie verification instructions.

While the verification process is simple, it’s important that you follow the instructions below.

Selfie & ID Preparation

1. On a blank piece of white paper write your name, today’s date, and text ‘’Only for AceChange,,

2. Hold both this paper and your ID in one hand so we can clearly see both

3. Take a selfie of you, your ID, and your handwritten note. Important: All three elements (you, your ID and your writing) must be clearly visible without cropping or editing

4. Then place your ID on a flat, well-lit surface and take a photo of it

Selfie Image Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Don’t wear sunglasses, hats, or anything else that obstructs your face. If possible, remove glasses (even clear ones) to avoid problems with glare

Make sure we can clearly see your face and the written information on the paper.

ID Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Do not edit the image in any way
• When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• Selfie verification

Selfie verification instructions.

While the verification process is simple, it’s important that you follow the instructions below.

Selfie & ID Preparation

1. On a blank piece of white paper write your name, today’s date, and text ‘’Only for AceChange,,

2. Hold both this paper and your ID in one hand so we can clearly see both

3. Take a selfie of you, your ID, and your handwritten note. Important: All three elements (you, your ID and your writing) must be clearly visible without cropping or editing

4. Then place your ID on a flat, well-lit surface and take a photo of it

Selfie Image Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Don’t wear sunglasses, hats, or anything else that obstructs your face. If possible, remove glasses (even clear ones) to avoid problems with glare

Make sure we can clearly see your face and the written information on the paper.

ID Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Do not edit the image in any way
• When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please include with your report:

• Please specify which payment method you would like to add or send a link.

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please include with your report:

• Please specify which feature you would like to add or send a link.

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• Selfie verification

Selfie verification instructions.

While the verification process is simple, it’s important that you follow the instructions below.

Selfie & ID Preparation

1. On a blank piece of white paper write your name, today’s date, and text ‘’Only for AceChange,,

2. Hold both this paper and your ID in one hand so we can clearly see both

3. Take a selfie of you, your ID, and your handwritten note. Important: All three elements (you, your ID and your writing) must be clearly visible without cropping or editing

4. Then place your ID on a flat, well-lit surface and take a photo of it

Selfie Image Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Don’t wear sunglasses, hats, or anything else that obstructs your face. If possible, remove glasses (even clear ones) to avoid problems with glare

Make sure we can clearly see your face and the written information on the paper.

ID Requirements

• Do not edit the image in any way
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
• Do not edit the image in any way
• When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.

Please remember your safety is our priority. Please, in order to speed up your request, read the instructions below carefully. and follow them precisely. If needed, send the form with photographs attached. We ask for extra verification in most cases which may contain video chat, government ID, residency verification or other documents if needed. Access to your account, deposit or withdraw may be restricted or banned temporarily for safety reasons. All the tickets will be processed as soon as possible although it may take up to 72 hours. Thank you for your understanding

Please include with your report:

• Please, specify your problem.

Due to the increased workload, the average reply time is 1-3 days. We appreciate your understanding.