Need Help? We're Here 24/7

Real support specialists available around the clock. No bots, no scripts—just humans who understand crypto and care about your experience.

Support Channels

Live Chat

Get instant help through our live chat widget in the bottom-right corner of the page. Click the golden chat bubble to start a conversation with our team.

  • Average response time: under 15 minutes
  • Available 24/7/365
  • No account required

Email Support

For detailed inquiries or non-urgent questions, email us directly.

  • General support: support@acechange.io
  • Typical response time: within 24 hours (usually much faster)

Developers & Partnerships

Community Support

Join our community channels for quick answers and updates.

  • Telegram: @acechange
    Community help and team presence 24/7.
  • Twitter / X: @acechange
    Announcements, updates, and quick replies.

What You Can Expect

Live Chat

Average response time: under 15 minutes.

Email

Typical response time: within 24 hours (often much faster).

Telegram

Community replies around the clock, with our team actively monitoring.

Before You Contact Us

Have Your Exchange ID Ready

Find it in your email confirmation or on your exchange tracking page. Sharing your Exchange ID helps us locate your transaction instantly.

Check Our FAQ First

Most common questions are already answered in our FAQ. Save time with instant answers.

Visit: acechange.io/faq

Status Page

Check our status page for any ongoing service issues or blockchain network delays.

Visit: status.acechange.io

What We Will Never Ask For

Your security and privacy come first. AceChange support will never ask you for:

  • Your private keys or seed phrase
  • Your wallet passwords or 2FA codes
  • Remote access to your computer or device
  • Payments outside of our official platform
  • Your personal identity information (we don't collect it)

Beware of impersonators. Only trust the official channels listed on this page. Report any suspicious messages or scam attempts to: security@acechange.io.

Support FAQ

1. How can I track my exchange?

Use your exchange ID at acechange.io/track or check the email we sent when you initiated the exchange.

2. My exchange is taking longer than expected. What should I do?

First, check the blockchain confirmation status of your deposit. If your deposit hasn't been confirmed by the network yet, we're waiting just like you are. If it has been more than 1 hour since your deposit was confirmed, contact support with your Exchange ID and transaction hash.

3. I sent the wrong cryptocurrency. Can you help?

Contact support immediately with your Exchange ID and transaction details. Recovery may be possible in some cases but is not guaranteed and may take additional time.

5. Do you offer phone support?

No. Crypto services are frequent targets of phone scams. To protect you, we use only secure written communication (chat and email). Any phone call claiming to be AceChange support is a scam and should be ignored.

6. Can I talk to someone in my language?

Our support team speaks English, Spanish, French, German, and Russian. When you contact us, feel free to mention your preferred language and we will do our best to accommodate you.

Our Commitment to You

Privacy by Design

We don't require accounts, so there's no account to access or compromise. When you contact support, we only see your Exchange ID and transaction details—never your personal identity.

Human Response Guarantee

Every message gets a response from a real human. We're a privacy-focused exchange, but we're not hiding behind that—our team is here to help.