Track Your Crypto Exchange Order
Monitor your non-custodial swap in real-time. No account needed, no KYC required for crypto-to-crypto exchanges — just enter your Order ID below.
Supports 1,000+ cryptocurrencies across 45+ blockchain networks.
What Each Status Means
Your transaction moves through several stages. Here’s what’s happening at each one:
New — Waiting for Your Payment
We’ve created your order and locked in your rate. Now we’re waiting for you to send the funds. You’ll see the deposit address and exact amount to send. Make sure you send precisely that amount — sending more or less can cause delays.
Pending — Confirming Your Payment
Great news — we’ve detected your payment on the blockchain! Now we’re waiting for network confirmations. Bitcoin typically needs 10-30 minutes. Faster networks like Tron or BNB Smart Chain confirm in under a minute.
Exchanging — Processing Your Swap
Your payment is fully confirmed and we’re now executing the exchange. This is the fastest part — usually just seconds. Your crypto is being converted at the rate you locked in.
Sending — Funds on the Way
Almost done! We’ve completed the exchange and are now sending the funds to your wallet. The transaction has been broadcast to the blockchain. Depending on the network, it may take a few minutes to appear.
Completed — All Done
Your transaction is complete. The funds have been sent to your wallet address. If you don’t see them yet, give it a few more minutes for the receiving network to confirm. Check your wallet’s transaction history.
Expired — Time Ran Out
The order expired before we received your payment. Fixed-rate orders typically have a 10-20 minute window to protect you from rate changes. Create a new order with fresh rates. If you sent payment to an expired order, contact support immediately.
Why AceChange?
Non-custodial, privacy-first crypto exchange. Trusted since 2019.
No KYC for Crypto Swaps
Exchange crypto anonymously. No ID, no selfies, no registration. Just wallet addresses and swap.
1,000+ Cryptocurrencies
BTC, ETH, USDT, XMR, SOL, DOGE, and hundreds more across 45+ blockchain networks.
Non-Custodial
We never hold your funds. Crypto goes directly from your wallet to the blockchain. You stay in control.
Buy & Sell with Fiat
Credit card, bank transfer, Apple Pay, Google Pay. 27 fiat currencies in 160+ countries.
Low Fees from 0.5%
Transparent pricing. Fixed and floating rates available. No hidden costs, no upper limits.
24/7 Human Support
Real support specialists via live chat, email, and Telegram. Average response under 15 minutes.
Common Questions
Quick answers to the most frequent tracking questions
🔍 Where’s my Order ID?
Check the confirmation screen right after creating your exchange. It’s also in your email if you entered one. The ID is that short code at the top of your order details.
⏳ My order says “Pending” for a while — is that normal?
Yes. Pending means we received your crypto and we’re waiting for blockchain confirmations. Some networks are faster than others. Bitcoin can take 10-30 minutes. Tron or BSC usually confirm in under a minute.
✅ It says “Completed” but I don’t see funds in my wallet?
“Completed” means we’ve sent the transaction. It may need a few more minutes for the receiving blockchain to confirm. Check your wallet’s transaction history — you should see an incoming transfer. If nothing shows after 30 minutes, contact support.
🚫 Can I cancel my order?
If you haven’t sent payment yet, you don’t need to cancel — just let it expire. Once you’ve sent crypto, the transaction will proceed automatically. Blockchain transactions are irreversible.
⚠️ What if I sent the wrong amount?
If you sent slightly more or less than required, our system may still process it, but it could take longer or require manual review. Contact support with your Order ID and we’ll sort it out.
⚠️ Disclaimer: Cryptocurrency transactions are irreversible. Always double-check wallet addresses and amounts before confirming. AceChange is not responsible for funds sent to incorrect addresses.