Privacy Policy

Last updated: 4 November 2025

This Privacy Policy explains how AceChange.io ("AceChange", "we", "us", or "our") collects, uses, stores, and protects your information when you use our website, widgets, and related services (collectively, the "Services").

AceChange.io is operated by Blue Shift LLC, 1144 Ocean Drive, Miami, FL, United States. If you have any questions about this Policy, please contact us at info@acechange.io.

1. Scope of this Policy

This Policy applies to information we collect when you:

  • visit or use AceChange.io or our widgets embedded on third-party websites;
  • communicate with us by e-mail or other support channels.

This Policy does not apply to information collected independently by our liquidity and exchange partners. Each partner exchange has its own privacy policy and may store data about your transactions according to its own rules.

2. What information we collect

2.1. Information you provide to us

  • Support and communication data: e-mails and other messages you send to info@acechange.io or our support channels, including any information you choose to share.

2.2. Information related to swaps and exchanges

To route and track your swaps, we may process technical and transactional information such as:

  • transaction or order identifiers generated by our system;
  • sent and received cryptocurrency addresses and network, refund address;
  • amounts, currency pairs, and time of the transaction;
  • status of the swap (pending, completed, failed, refunded, etc.).

2.3. Technical information and logs

When you access the Services, we may automatically collect:

  • IP address;
  • browser type, operating system, device information;
  • language settings (for example, Accept-Language);
  • date and time of access, pages visited, referral URL;
  • log data related to errors and security events.

2.4. Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Services, for security, and for basic analytics. Cookies are small text files stored on your device. You can manage or disable cookies in your browser settings, but some features of the Services may not work properly without them.

3. No KYC and identity data

AceChange is a non-custodial, non-KYC routing service. We do not ask you to create an account, upload identity documents, or provide personal identifiers such as passport number, ID card, or selfie for the use of our own Services.

However, some partner exchanges or payment providers integrated into AceChange may, in certain cases, ask you directly for additional information to comply with their own legal obligations (for example, anti-money laundering or fraud prevention rules). When this happens, your data is processed under their own privacy policies, not this one.

4. How we use your information

We may use the information described above for the following purposes:

  • to provide, operate, and maintain the Services;
  • to route your swap requests to our partner exchanges and show you rates and statuses;
  • to respond to your questions and support requests;
  • to monitor performance, detect abuse, and prevent fraud;
  • to improve the usability, security, and reliability of the Services;
  • to comply with applicable laws and respond to lawful requests from authorities.

5. Legal bases for processing (EEA/UK users)

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your information under the GDPR / UK GDPR may include:

  • Performance of a contract: when we process data necessary to provide the Services.
  • Legitimate interests: for example, to secure our Services, prevent abuse, and improve functionality.
  • Legal obligations: when we are required to retain or share certain information with authorities.
  • Consent: for certain cookies, analytics, or marketing communications, where required by law.

6. Data retention

We aim to keep data only for as long as it is reasonably necessary for the purposes described in this Policy or as required by law.

  • Basic transaction-related data (such as destination and refund addresses, amounts, and status) are normally kept only for a limited period for support, fraud prevention, and technical troubleshooting. We strive to minimize retention and may anonymize or aggregate data whenever possible.
  • Support communications are kept for as long as needed to resolve your request and to improve our support, then periodically deleted or anonymized.
  • Technical logs may be stored for a longer period where necessary for security, abuse prevention, and legal compliance.

If you request deletion of your personal data, we will review and honour your request where possible, subject to any legal obligations that require us to keep certain records.

7. Sharing your information

We do not sell or rent your personal information.

We may share limited information in the following situations:

  • Partner exchanges and service providers: We route your swaps through partner exchanges and technology providers that help us deliver the Services (for example, liquidity providers, payment processors, infrastructure and analytics providers). These partners may independently log data about your transaction under their own privacy policies.
  • Legal and regulatory requirements: We may disclose information if we are legally required to do so, for example to comply with a court order, law, or lawful request from law enforcement or regulatory authorities.
  • Business transfers: If we engage in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

8. Cookies, analytics, and third-party tools

We may use third-party analytics tools (for example, web analytics services) to better understand how visitors use AceChange.io. These tools may use cookies, log files, or similar technologies to collect information such as IP address, browser type, pages visited, and time spent on the site. This information is used in aggregated form to help us improve performance and user experience.

Where required by law, we will ask for your consent before setting non-essential cookies. You can withdraw your consent at any time by changing your cookie preferences in your browser or on our website (if such controls are provided).

9. Data security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures may include encryption of network connections, access controls, monitoring of security events, and regular reviews of our systems.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

10. International data transfers

Our company, infrastructure, and some of our partners may be located in different countries, including outside the European Economic Area. By using the Services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

Where required by applicable law, we will take appropriate steps (such as using standard contractual clauses) to ensure an adequate level of protection for your information when it is transferred internationally.

11. Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • the right to access the information we hold about you;
  • the right to request correction of inaccurate data;
  • the right to request deletion of your data in certain circumstances;
  • the right to restrict or object to certain types of processing;
  • the right to withdraw consent where processing is based on consent;
  • the right to data portability in some cases;
  • the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at info@acechange.io. We may ask you to verify your identity before responding to your request.

12. Children's privacy

The Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take reasonable steps to delete it as soon as possible.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. In some cases, we may provide additional notice (for example, by displaying a banner on the website).

Your continued use of the Services after any changes to this Policy constitutes your acceptance of the updated version. If you do not agree with the changes, you should stop using the Services.

14. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Blue Shift LLC
1144 Ocean Drive
Miami, FL
United States
E-mail: info@acechange.io