Privacy Policy

This Policy applies to information we collect when you:

• Visit or use AceChange.io or our widgets embedded on third-party websites
• Communicate with us by e-mail or other support channels

However, some partner exchanges or payment providers integrated into AceChange may, in certain cases, ask you directly for additional information to comply with their own legal obligations (for example, anti-money laundering or fraud prevention rules). When this happens, your data is processed under their own privacy policies, not this one.

We may use the information described above for the following purposes:

• To provide, operate, and maintain the Services
• To route your swap requests to our partner exchanges and show you rates and statuses
• To respond to your questions and support requests
• To monitor performance, detect abuse, and prevent fraud
• To improve the usability, security, and reliability of the Services
• To comply with applicable laws and respond to lawful requests from authorities

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your information under the GDPR / UK GDPR may include:

• Performance of a contract: When we process data necessary to provide the Services.
• Legitimate interests: For example, to secure our Services, prevent abuse, and improve functionality.
• Legal obligations: When we are required to retain or share certain information with authorities.
• Consent: For certain cookies, analytics, or marketing communications, where required by law.

We aim to keep data only for as long as it is reasonably necessary for the purposes described in this Policy or as required by law.

• Transaction data: Basic transaction-related data (such as destination and refund addresses, amounts, and status) are normally kept only for a limited period for support, fraud prevention, and technical troubleshooting. We strive to minimize retention and may anonymize or aggregate data whenever possible.
• Support communications: Kept for as long as needed to resolve your request and to improve our support, then periodically deleted or anonymized.
• Technical logs: May be stored for a longer period where necessary for security, abuse prevention, and legal compliance.

We may share limited information in the following situations:

• Partner exchanges and service providers: We route your swaps through partner exchanges and technology providers that help us deliver the Services (for example, liquidity providers, payment processors, infrastructure and analytics providers). These partners may independently log data about your transaction under their own privacy policies.
• Legal and regulatory requirements: We may disclose information if we are legally required to do so, for example to comply with a court order, law, or lawful request from law enforcement or regulatory authorities.
• Business transfers: If we engage in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

We may use third-party analytics tools (for example, web analytics services) to better understand how visitors use AceChange.io. These tools may use cookies, log files, or similar technologies to collect information such as IP address, browser type, pages visited, and time spent on the site. This information is used in aggregated form to help us improve performance and user experience.

Where required by law, we will ask for your consent before setting non-essential cookies. You can withdraw your consent at any time by changing your cookie preferences in your browser or on our website (if such controls are provided).

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures may include:

• Encryption of network connections (SSL/TLS)
• Access controls and authentication
• Monitoring of security events
• Regular reviews of our systems

Our company, infrastructure, and some of our partners may be located in different countries, including outside the European Economic Area. By using the Services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

Where required by applicable law, we will take appropriate steps (such as using standard contractual clauses) to ensure an adequate level of protection for your information when it is transferred internationally.

Depending on your location and applicable law, you may have the following rights regarding your personal data:

The Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take reasonable steps to delete it as soon as possible.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (for example, by displaying a banner on the website).

Your continued use of the Services after any changes to this Policy constitutes your acceptance of the updated version. If you do not agree with the changes, you should stop using the Services.

If you have any questions about this Privacy Policy or our data practices, please contact us: